About Us
Mahesh Patel
Group Chairman
Mahesh is the CEO of Export Trading Group (ETG), the parent company of Techno Brain. At ETG, he is in charge of the overall strategy, strategic acquisition of assets, and the expansion of product lines, regions, and markets. He joined ETG in 1978, acquired it in 1981, and has since served as the driving force behind transforming it into the integrated global Agri-Business Company ETG is today.
Mahesh founded Techno Brain in 1997 and has been actively involved in the business ever since. His vision continues to provide direction, while his unfailing support of staff and management is a key motivating factor that drives the business forward.
Mahesh holds a Bachelor of Commerce Degree in Accounting and Business Administration from Sardar Patel University, India.
Ketan V Patel
Director
Ketan is the Managing Director, Export Trading Group (ETG) and is responsible for financial oversight, trading strategy, acquisitions, and expansion. He joined the company as a shareholder in 1986 and spent several years managing ETG exports from the UK. He then shifted his focus into transforming the business from a general merchandising entity to a globally integrated Agri-Business Company.
As Director of Techno Brain, Ketan gives his valuable inputs in raising and structuring finance for all large projects implemented by Techno Brain. Born in Kenya, he studied Business and Law in the UK.
Rajesh Nair
Deputy Director, BPO
Meet Rajesh Nair, a seasoned professional with over 20 years of experience in managing international contact centers and back office operations across various industries and geographies, including technical support, debt collection, mortgage servicing, and investment banking.
Rajesh is your go-to person for customer experience solutions. He excels in maintaining high-quality customer experiences, elevating customer satisfaction, and managing cost-effective operations.
With Rajesh's expertise, you can find the appropriate customer management services to overcome your challenges, improve customer relationships, and maximize satisfaction levels.
He is an excellent leader, maintaining high discipline and norm adherence while offering innovative suggestions to improve operational functioning. Trust Rajesh to help you achieve your customer experience goals.
Rahul Srivatsa
Business Lead
Rahul is an experienced business, finance, statistics and programming professional aspiring to use his skills to solve real-world challenges through innovative solutions.
He is passionate about global markets & technology, and curious about developing solutions that will allow businesses to optimize and innovate.
He holds a Masters of Economics from Boston University and is looking to venture into analytics, automation and data science.
Techno Brain - Built to Serve Your Specific Needs
Techno Brain BPO ITES Limited
Techno Brain is an ISO 9001:2015, ISO 27001 and HIPAA Compliant business process management service provider
Office Locations
-Operations and delivery in Nairobi, Kenya (6th in GDP of 54 African countries)
-Main US office in Naples, Florida
-Remote offices in Saint Augustine, Florida (David Walton) and Mumbai, India (Vinod)
-Disaster Recovery at facility in Uganda – operations for non-US clients
Service Provided
-Revenue Management Collections
-Business Process Outsourcing
-Information Technology Enabled Services (ITES)
Our Talent
-800 + seat 24/7 operational facility
-30 FTE bench maintenance at any given time
-Monthly training/ retraining cycles for FDCPA, HIPAA, CCPA, etc.
-Recruiting maintains a pool of 200 + qualified candidates
-Average 2.5% attrition