Kenya emerges as a top destination for call centers, according to Site Selection Group, a leading provider of global location advisory, economic incentives, and corporate real estate services. They cited Kenya's high proficiency in English compared to some key nearshore and offshore countries as the reason for this high ranking.
As a global leader in information technology enabled services (ITES) we believe human talent is equally distributed geographically; where opportunity is not. We deploy superior technology and advanced telecommunications to solve for this while adding value to our customers.
To deliver the highest quality standards and superior results in technology enabled process automation, receivables management collections, and business services outsourcing with an emphasis on utilizing highly-talented and qualified impact sourced talent pools.
Our award-winning service delivery and operational excellence directly reflects our core values dedication to compliance, agility, flexibility, information security, privacy, service transparency, and continued investments in highly-trained capable and professional people.
Techno Brain is built to serve your specific unique and needs.
There is a high degree of cultural alignment with the U.S. which allows Techno Brain to maintain a strong brand experience with our clients. As well, English is the official language of business and is widely taught in schools, and universities. There is a high degree of youth-skills development education and training to meet the needs of the growing economic sectors where 70% of the population is under 35; which has lead to a high degree of economic growth and foreign investment.
Techno Brain provides an extensive set of paid training programs for all of its new hires. A portion of pre-trained (around 30 FTE) hires are allocated for bench maintenance as a means of accelerating the ramp-up of newly awarded projects. Specific to call center and revenue management collections projects, the company deploys a monthly training/ retraining cycle for FDCPA, HIPAA, CCPA, and etc.; as well recruiting maintains a pool of 200 + qualified candidates.
Techno Brain's culture is one where our employees value hard quality and take pride in their accomplishments. We further this culture by providing professional and academic training in information technology, business support services, and revenue management collections to Africans through its training branch based in Nairobi, Kenya. These efforts have resulted in a dramatic increase essential skills and knowledge necessary for effectively contributing to the global resource pool required to fill positions for fast-growing industries worldwide.